0203 302 4146  |   info@getpersonalisedgifts.com

 
 
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Returns 

Returned Orders

Any order that is returned to us as 'not called for' ‘not collected’ or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 28 days of the notice, we will dispose of your package and no refund or compensation will be offered to you.

Returned Orders

We believe in 100% satisfaction of our customers with their purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.

We have no obligation to you unless you notify us of any damaged, faulty or incorrect quantity items within 72 hours of delivery. You must return goods within 7 days of receiving, in an unused condition complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held accountable for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services.

Our return policy does not apply to consumable goods, items which have been personalised or custom made for you or you have provided incorrect or wrong information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.

PLEASE NOTE: Product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.