Terms and Conditions

Website: GetPersonalisedGifts.com

Business Name: GPG-GetPersonalisedGifts

Business Address: 42-46 Fairfield Street, London, SW18 1DY

Email: info@getpersonalisedgifts.com

Last updated: September 2026

These Terms & Conditions apply to your use of GetPersonalisedGifts.com and to orders placed through our website.

Please read these Terms & Conditions carefully before placing an order.

By using our website or placing an order with us, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. About Us

GetPersonalisedGifts.com is operated by:

GPG-GetPersonalisedGifts
42-46 Fairfield Street
London
SW18 1DY
United Kingdom

Email: info@getpersonalisedgifts.com

Throughout these Terms & Conditions, “Get Personalised Gifts”, “we”, “us” and “our” refer to GPG-GetPersonalisedGifts.

“You”, “your” and “customer” refer to the person using our website or purchasing products from us.

We specialise in personalised gifts and other gift products available through GetPersonalisedGifts.com.

2. About These Terms

These Terms & Conditions govern:

• your use of GetPersonalisedGifts.com;

• products ordered through our website;

• personalised and non-personalised products;

• orders and payments;

• production and dispatch;

• delivery;

• cancellations;

• returns;

• refunds; and

• use of customer-supplied photographs, text and artwork.

Our Privacy Policy and any other policies referred to on our website should be read alongside these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use our website or place an order with us.

3. Our Products

We sell a range of personalised and non-personalised gifts.

Our products may include, but are not limited to:

• personalised wall art;

• framed prints;

• canvas prints;

• mugs;

• travel mugs and tumblers;

• cushions;

• clothing;

• cards;

• keyrings;

• engraved gifts;

• embroidered gifts;

• photo gifts;

• sweets and chocolate hampers;

• personalised decorations; and

• other gift products.

Many of our products are made specifically for individual customers using names, messages, dates, photographs, artwork or other information supplied when ordering.

We make reasonable efforts to ensure that descriptions, photographs, prices, dimensions and other information shown on our website are accurate.

4. Product Images, Colours and Appearance

Product photographs, digital mock-ups and illustrations are intended to provide an accurate representation of our products.

However, the appearance of the finished product may vary slightly from images shown on the website.

Colours may appear differently depending on:

• your computer, phone or tablet display;

• screen brightness and colour settings;

• lighting;

• printing methods;

• engraving methods;

• embroidery methods;

• product materials; and

• manufacturing processes.

Products made from natural materials may have variations in colour, grain, texture, markings or appearance.

These natural variations are not normally considered defects.

The colour, position, depth or appearance of printing, engraving, embroidery or other personalisation may also vary slightly according to the material and production process.

These provisions do not affect your statutory rights where a product is faulty, materially different from its description or otherwise does not conform to the contract.

5. Personalised Products

Many products on GetPersonalisedGifts.com are personalised or made specifically to a customer's requirements.

Personalisation may include:

• names;

• initials;

• dates;

• messages;

• photographs;

• numbers;

• locations;

• quotations;

• custom artwork;

• uploaded images;

• engraving;

• printing;

• embroidery; and

• other customer-selected details.

You are responsible for checking the information you submit before completing your order.

Check Your Personalisation Carefully

Please carefully check:

• spelling;

• names;

• dates;

• punctuation;

• capitalisation;

• numbers;

• photographs;

• messages;

• addresses where printed on a product; and

• all other personalised information.

We generally reproduce the personalisation exactly as submitted with your order.

Unless specifically stated otherwise, we do not routinely proofread, spell-check or correct customer-supplied personalisation.

If incorrect information is submitted by the customer and we manufacture the product according to that information, we will not normally be responsible for the customer error.

This does not affect your rights where we make an error and the finished product does not match the correct information you submitted.

6. Changes to Personalised Orders

If you discover an error after placing your order, contact us immediately at:

info@getpersonalisedgifts.com

We will make reasonable efforts to amend your order if production has not yet started.

However, personalised products may enter production shortly after an order is placed.

We therefore cannot guarantee that an order can be changed or cancelled after it has been submitted.

Once production has started, changes or cancellation may no longer be possible.

7. Customer-Supplied Photographs, Artwork and Content

Where a product allows you to submit or upload photographs, logos, artwork, text or other content, you are responsible for ensuring you are legally entitled to use that content.

By supplying content to us, you confirm that:

• you own the content; or

• you have permission from the owner to use it for the product being ordered.

You grant us a limited right to copy, crop, resize, position, reproduce and otherwise process the supplied content where reasonably necessary to manufacture and fulfil your order.

You must not submit content that unlawfully infringes another person's:

• copyright;

• trademark;

• privacy rights; or

• other intellectual property or legal rights.

We reserve the right to refuse or cancel an order containing material that we reasonably believe to be:

• unlawful;

• infringing;

• threatening;

• abusive;

• hateful;

• discriminatory;

• obscene; or

• otherwise inappropriate.

8. Photograph and Image Quality

Customers are responsible for supplying photographs and images of suitable quality.

The quality of a finished printed photograph depends significantly on the quality of the image supplied to us.

Images may produce poorer print results where they are:

• low resolution;

• blurred;

• heavily compressed;

• screenshots;

• downloaded from social media;

• excessively cropped; or

• otherwise of poor quality.

Where possible, you should upload the highest-resolution original photograph available.

We cannot guarantee that a poor-quality source image will produce a high-resolution finished print.

This does not affect your rights where a quality issue has been caused by an error in our production process.

9. Placing an Order

When you place an order through our website, you are offering to purchase the products selected.

You are responsible for ensuring that:

• the correct product has been selected;

• the correct size, colour and options have been selected;

• personalisation details are accurate;

• your email address is correct;

• your billing information is correct; and

• your delivery address is complete and accurate.

You should be given an opportunity to review your order before completing payment.

After placing an order, you will normally receive an order confirmation by email.

10. Acceptance of Your Order

An automated order confirmation confirms that we have received your order.

We may refuse or cancel an order where reasonably necessary, including where:

• payment has not been authorised;

• there has been an obvious pricing error;

• product information contains an obvious error;

• an item is unavailable;

• we cannot fulfil the requested personalisation;

• we reasonably suspect fraudulent activity;

• the submitted content is prohibited;

• delivery to the requested location is unavailable; or

• we are legally unable to supply the product.

If we cancel an order after payment has been taken, we will refund any amount due to you.

11. Prices

Prices are displayed on our website.

The price payable will normally be the price displayed when you place your order, subject to correction of obvious pricing errors.

Any applicable delivery charges will be shown before the order is completed.

Promotional and discounted prices may be subject to additional conditions.

12. Payment

Payment must be made using one of the payment methods shown during checkout.

Available payment methods may change from time to time.

An order may not proceed into production until payment has been successfully authorised.

If payment is refused or cannot be authorised, the order may be cancelled.

13. Product Availability

All products are subject to availability.

We make reasonable efforts to maintain accurate stock information, but occasionally a product, material, size, colour or component may become unavailable after an order is placed.

Where this happens, we may contact you to offer:

• a suitable alternative;

• a revised estimated fulfilment date; or

• cancellation and an appropriate refund.

We will not substitute a materially different personalised product without your agreement.

14. Production Times

Many of our products require production or personalisation before dispatch.

Different products may have different production times.

Unless expressly stated otherwise, production and dispatch times displayed on product pages are estimates.

Production, Dispatch and Delivery

For clarity:

Production time means the time needed to manufacture or personalise your product.

Dispatch means the point at which your order leaves us or our fulfilment facility.

Delivery time means the period taken by the delivery carrier after dispatch.

You should consider both production and delivery times when ordering for a specific date or occasion.

15. Delivery

We deliver to eligible UK addresses and may offer delivery to additional destinations where displayed during checkout.

Available delivery methods, prices and estimated delivery times will normally be shown during checkout.

Your order will be dispatched using an appropriate delivery service depending on:

• the delivery method selected;

• parcel size;

• product type; and

• destination.

Where appropriate, we may use a tracked delivery service.

Delivery estimates may be affected by:

• weekends;

• bank holidays;

• adverse weather;

• carrier disruption;

• peak trading periods;

• public emergencies; or

• other circumstances outside our reasonable control.

Nothing in this section affects your statutory delivery rights.

16. Next Working Day Delivery

Next Working Day Delivery is available only for products and delivery addresses that are eligible for this service.

2:00 pm Cut-Off Time

The cut-off time for eligible Next Working Day Delivery orders is:

2:00 pm Monday to Friday.

Orders must be successfully placed and payment completed before 2:00 pm on a working day to qualify for Next Working Day Delivery.

An eligible order completed before 2:00 pm on a working day will normally be processed for delivery on the following working day.

Orders completed after 2:00 pm will be treated as having been received on the next working day for the purpose of the Next Working Day Delivery service.

Examples

An eligible order completed at 1:30 pm on Monday would normally be due for delivery on Tuesday.

An eligible order completed at 3:00 pm on Monday would normally be processed from Tuesday and would normally be due for delivery on Wednesday.

An eligible order placed after 2:00 pm on Friday, or at any time on Saturday or Sunday, will normally be treated as having been received on Monday, provided Monday is not a bank holiday.

Weekends and Bank Holidays

Working days are normally:

Monday to Friday, excluding UK bank holidays.

Unless a separate weekend delivery service is specifically offered, Next Working Day Delivery does not mean delivery on Saturday, Sunday or a bank holiday.

Geographic Restrictions

Next Working Day Delivery may not be available or may require additional time for certain locations, including:

• Northern Ireland;

• Scottish Highlands and Islands;

• Isle of Man;

• Channel Islands;

• UK islands;

• remote postcode areas; and

• destinations outside mainland UK.

Availability will depend on the delivery address, product and carrier service.

17. Royal Mail and Other Carriers

Some postal and courier services provide estimated rather than guaranteed delivery times.

Royal Mail First Class, Second Class and similar services do not necessarily guarantee delivery on a specific day unless the particular service selected includes a delivery guarantee.

Where tracking is available, tracking information may be provided after dispatch.

Not all delivery services provide full end-to-end tracking.

18. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please check the delivery address carefully before submitting your order.

If you discover an error after placing your order, contact us immediately.

Where an order has not yet been dispatched, we will make reasonable efforts to correct the address.

We cannot guarantee that an address can be changed after the order has entered fulfilment or has been passed to the carrier.

If delivery fails because an incorrect or incomplete address was provided by the customer, reasonable additional postage charges may apply if the order needs to be sent again.

19. Failed Delivery and Returned Parcels

If nobody is available to receive a delivery, the carrier may:

• attempt redelivery;

• leave the parcel in an appropriate safe place where permitted;

• deliver the parcel to a neighbour where permitted;

• direct the customer to a collection point; or

• return the parcel to us.

The procedure used will depend on the carrier.

Where a parcel is returned because:

• an incorrect address was provided;

• the parcel was not collected;

• delivery was repeatedly unsuccessful; or

• carrier instructions were not followed,

we may charge reasonable additional delivery costs before resending the parcel.

We will not charge a customer for additional delivery costs caused by an error for which we are responsible.

20. Delivery Delays

We make reasonable efforts to meet the delivery times provided.

However, delivery may occasionally be delayed by circumstances outside our reasonable control.

If we become aware of a significant delay, we will take reasonable steps to deal with the issue.

Nothing in these Terms removes any statutory rights you may have where an order is delivered late or is not delivered within an agreed or legally required period.

21. Ordering for a Particular Occasion

Many products sold on GetPersonalisedGifts.com are purchased for occasions including:

• birthdays;

• weddings;

• anniversaries;

• engagements;

• graduations;

• Christmas;

• Mother's Day;

• Father's Day;

• Valentine's Day; and

• other celebrations.

We recommend ordering as early as reasonably possible.

Unless delivery by a specific date is expressly stated to be guaranteed, estimated delivery dates should not be treated as guaranteed.

Where delivery by a particular date is essential, customers should choose an appropriate guaranteed delivery service where available.

22. Cancellation of Non-Personalised Products

Where you purchase an eligible non-personalised product online, you will normally have a statutory right to cancel the purchase within 14 days of receiving the goods, subject to applicable legal exceptions.

You do not need to provide a reason for exercising an applicable statutory cancellation right.

To cancel, you must clearly tell us that you wish to cancel.

Contact:

info@getpersonalisedgifts.com

Where the statutory cancellation right applies, you normally then have 14 days after notifying us of the cancellation to return the goods.

Where an order contains multiple eligible products delivered separately, the relevant cancellation period will apply in accordance with applicable consumer law.

23. Personalised and Custom-Made Products

The statutory change-of-mind cancellation right generally does not apply to goods that are made to a customer's specifications or are clearly personalised.

This may include products personalised using:

• names;

• photographs;

• messages;

• dates;

• initials;

• engraving;

• embroidery;

• personalised artwork; or

• other bespoke details supplied or selected by you.

Once production of a personalised or made-to-order item has started, the order cannot normally be cancelled or returned simply because you have changed your mind.

This does not affect your statutory rights.

If a personalised item is:

• faulty;

• damaged;

• not as described;

• materially different from what was ordered; or

• personalised incorrectly because of an error made by us,

please contact us so that the matter can be resolved.

24. Perishable Goods

Certain products, including food, chocolate, sweets and some hamper contents, may be perishable.

Applicable consumer legislation provides exceptions to normal change-of-mind cancellation rights for certain perishable goods.

Where such an exception applies, we are not required to accept a return simply because you have changed your mind.

This does not affect your rights where the goods are faulty, damaged, incorrect or not as described.

25. Faulty, Damaged or Incorrect Products

If your order arrives:

• damaged;

• faulty;

• incorrect;

• materially different from its description; or

• with an error in personalisation caused by us,

please contact us as soon as reasonably possible.

Email: info@getpersonalisedgifts.com

Reporting Damage

Where reasonably possible, we ask customers to report visible damage or an incorrect item within 72 hours of delivery.

Please provide clear photographs showing:

• the product;

• the fault or damage;

• the packaging where relevant; and

• the shipping label where reasonably required.

Photographs help us investigate problems and resolve them more quickly.

The request to contact us within 72 hours does not remove or reduce your statutory consumer rights.

Depending on the circumstances and the rights available to you, the appropriate remedy may include:

• repair;

• replacement;

• refund; or

• another remedy required by law.

26. Returns

Before returning a product, please contact us at:

info@getpersonalisedgifts.com

We will provide the appropriate return instructions.

Please do not send a product back to an address unless the correct return details have first been confirmed.

Where an eligible non-personalised product is being returned because you have exercised a statutory change-of-mind cancellation right, you may be responsible for the direct cost of returning the product where permitted by law and where you were informed of that responsibility.

Where a product is being returned because it is faulty, incorrect or does not conform to the contract, return costs will be dealt with according to your statutory rights.

Where reasonably possible, returned products should include their original packaging and accessories.

Your statutory rights are not dependent upon retaining packaging where the law provides otherwise.

27. Condition of Returned Goods

Where you exercise a statutory cancellation right for an eligible product, you may handle the product to the extent reasonably necessary to establish its nature, characteristics and functioning.

If a product has been handled beyond what would reasonably be permitted when examining it in a shop, we may be permitted by law to make an appropriate deduction from the refund to reflect any reduction in value.

28. Refunds

Where you are entitled to a refund, it will be processed in accordance with applicable UK consumer law.

For eligible online cancellations, refunds are generally required within the applicable statutory period.

Where goods are being returned, the refund will normally be processed no later than 14 days after we receive the goods back or, where applicable, after you provide evidence that the goods have been returned, subject to applicable consumer law.

Where you paid for standard delivery, the applicable standard outbound delivery cost will be refunded where required by law.

If you selected a more expensive delivery service, such as an enhanced or express service, we may only be required to refund the equivalent cost of standard delivery.

Refunds will normally be made to the payment method originally used.

After we issue a refund, your bank, card provider or payment service may require additional processing time before the funds appear in your account.

We do not control external banking processing times.

29. Sale and Promotional Products

Products purchased in a sale or promotion remain subject to statutory consumer rights.

A product being reduced in price does not remove your rights where it is faulty, damaged or not as described.

Personalised sale or promotional products remain subject to the personalised-product cancellation exception where applicable.

30. Discount Codes and Promotions

Promotional codes and special offers may be subject to conditions including:

• expiry dates;

• minimum order values;

• qualifying products;

• exclusions;

• limits on use;

• one use per customer; and

• restrictions on combining discounts.

Unless specifically stated otherwise, promotional codes have no cash value.

We may refuse or withdraw a promotion where it has expired, the conditions have not been met or it is being misused, subject to applicable law.

31. Intellectual Property

The website and the original materials contained within it, including our:

• branding;

• graphics;

• product designs;

• written content;

• photographs;

• artwork;

• logos; and

• software,

are owned by us or licensed to us and are protected by applicable intellectual property law.

You may use our website for lawful personal shopping purposes.

You must not reproduce, distribute, commercially exploit or copy protected material without permission except where permitted by law.

32. Customer Content

You retain ownership of content belonging to you that you upload for the purpose of personalising a product.

By uploading that content, you give us a limited, non-exclusive right to use it only as reasonably necessary to:

• manufacture your order;

• process and fulfil the order;

• provide customer service;

• investigate complaints;

• resolve production issues; and

• meet legal obligations.

Submitting photographs or artwork to us does not transfer ownership of that material to us.

Personal information is handled in accordance with our Privacy Policy.

33. Acceptable Use of Our Website

You must not use our website:

• for unlawful purposes;

• for fraudulent purposes;

• to interfere with its operation or security;

• to introduce viruses or malicious software;

• to attempt unauthorised access;

• to infringe intellectual property rights;

• to submit unlawful material;

• to harass or threaten another person; or

• to unlawfully collect information about other users.

We may restrict access to our website where reasonably necessary to protect our customers, systems or business.

34. Website Availability

We aim to keep GetPersonalisedGifts.com available and operating correctly.

However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to:

• maintenance;

• technical problems;

• hosting problems;

• system updates;

• security issues; or

• events outside our reasonable control.

We may make reasonable changes or updates to the website from time to time.

35. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services including:

• payment providers;

• delivery companies; and

• technology providers.

We are not responsible for the independent content of third-party websites that we do not control.

Our use of third-party providers to help fulfil an order does not remove any responsibility that we cannot lawfully exclude.

36. Our Responsibility to Consumers

We are responsible for loss or damage that is foreseeable and results from our breach of these Terms or our failure to use reasonable care where required by law.

We are not responsible for losses that are not reasonably foreseeable, subject to applicable law.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any other liability that cannot legally be excluded.

Nothing in these Terms removes your statutory rights concerning goods that are:

• faulty;

• not as described;

• not of satisfactory quality; or

• not fit for purpose where applicable.

37. Business Purchases

Unless expressly agreed otherwise, our products are primarily offered for purchase by consumers.

If you purchase products wholly or mainly for business, trade, craft or professional purposes, different legal rules may apply.

Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

38. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control.

Examples may include:

• severe weather;

• natural disasters;

• flooding;

• fire;

• major transport disruption;

• widespread postal or courier disruption;

• telecommunications failures;

• public emergencies;

• governmental restrictions; or

• other comparable events outside our reasonable control.

Where such circumstances affect an order, we will take reasonable steps to minimise disruption.

Your statutory rights remain unaffected.

39. Privacy

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy explains how information is collected, used, stored and protected.

Please refer to the Privacy Policy available on GetPersonalisedGifts.com.

40. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• changes in law;

• changes to our products;

• changes to delivery arrangements;

• changes to payment methods;

• changes to our website; or

• changes to our business operations.

The Terms applying to an order will normally be those in effect when the order was placed, unless a change is required by law.

Updated Terms & Conditions will be published on our website.

41. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable by a court or other competent authority, the remaining provisions will continue to apply.

42. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

43. Transfer of Rights

You may not transfer your rights or obligations under these Terms to another person without our agreement except where the law permits you to do so.

We may transfer our rights or obligations where legally permitted, provided that doing so does not reduce your statutory consumer rights.

44. Third-Party Rights

These Terms are between you and us.

Unless expressly stated otherwise or required by law, no other person has a right to enforce these Terms.

45. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere within the United Kingdom, you may also benefit from mandatory consumer protections available under the laws applicable where you live.

Nothing in these Terms is intended to deprive a consumer of mandatory legal protections.

46. Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights.

Products supplied by us must meet applicable UK consumer law requirements, including requirements that goods are:

• as described;

• of satisfactory quality; and

• fit for purpose where applicable.

Online customers may also have statutory cancellation rights subject to the applicable exclusions, including exclusions for certain personalised, custom-made and perishable products.

47. Contact Us

If you have any questions about:

• an order;

• personalisation;

• delivery;

• Next Working Day Delivery;

• cancellation;

• returns;

• damaged products;

• faulty products;

• refunds; or

• these Terms & Conditions,

please contact us:

GPG-GetPersonalisedGifts
42-46 Fairfield Street
London
SW18 1DY
United Kingdom

Email: info@getpersonalisedgifts.com

Where your enquiry relates to an existing order, please include your order number.