0203 302 4146  |   info@getpersonalisedgifts.com

 
 
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Terms and Conditions 

Effective Date: 14th May, 2020

Site Covered: www.getpersonalisedgifts.com

THE AGREEMENT: The use of this website and services on this website and mobile application provided by www.getpersonalisedgifts.com (hereinafter referred to as "Website") are subject to the following Terms & Conditions, all parts and sub-parts of which are specifically incorporated by reference here. This Agreement shall govern the use of all pages on this website (hereinafter collectively referred to as "Website") and any services provided by or on this Website ("Services").

Definitions

a) “Agreement” denotes to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website; 
b) “We”, “us” and “our” are references to Getpersonalisedgifts;
c) “User”, “You” and “your” are denotes to the person who is accessing the website for taking or availing any service from us. User shall include the company, partnership, sole trader, person, body corporate or association taking services of this Website;
d) ”Website” shall mean and include https://getpersonalisedgifts.com and any successor Website of the Company or any of its affiliates;
e) Parties: Collectively, the parties to this Agreement (We and You) will be referred to as Parties.

Assent & Acceptance

By using the Website, you warrant that you have read and reviewed this Agreement and that you agree to be bound by it. If you do not agree to be bound by this Agreement, please leave the Website immediately. We only agree to provide the user of this Website and Services to you if you assent to this Agreement.

Service

At Getpersonalisedgifts.com, we offer you a meticulously designed website for vast range of exclusive cards and gifts online, you can personalized many of our cards and gifts through our easy to use online editor.

Ordering and Payment

• All the purchases from this website shall be governed by our terms and conditions.

• If you make an Order for buying any product from our website. At the time ordering, while providing your details it is your duty to be careful and warrant that the details provided are true and accurate. All sales are final.

Payment mode shall be: 

  1. Online: Credit Cards and Debit cards;
  2. PayPal


• The Preferred method of payment is PayPal. Credit cards are accepted via PayPal merchant services. Accepted cards are: Visa / Delta / Electron / MasterCard / Eurocard / Maestro/ American Express Debit cards are accepted if they have a Visa or MasterCard logo.

• Any order to purchase a product that you place with us is subject to acceptance by us. When you make your order online we will provide you an email to confirm that we have received it. 

• If there is any error in the order confirmation, please contact us immediately by email to contact@getpersonalisedgifts.com.

• We may refuse or unable to process your order if:

  1. Your card or PayPal account does not give authorization for the payment of purchase price.
  2. You do not meet the eligibility to order criteria set out above.

• You must notify us instantly if any particulars are inappropriate. If your payment has not been accepted you will be informed of this in writing along with the reasons.

• We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

• We take customer feedback very seriously and use it to constantly improve our products and quality of service.

 

Age Restriction

You must be at least 13 (Thirteen) years of age to use this Website or any Services contained herein. By using this Website, you represent and warrant that you are at least 13 years of age and may legally agree to this Agreement. We assume no responsibility or liability for any misrepresentation of your age.

Note: We are not permitted to sell goods that include alcohol to anyone under 18. By ordering any products that contain alcohol from our website you confirm that both you and the recipient of this item(s) are aged 18 years or over. We reserve the right to refuse to sell or deliver products containing alcohol at our discretion.

Availability

We try to keep our site as up to date, however, we cannot guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 28 days. If we cannot dispatch an item to you within the 28 days you can request a cancellation and we will cancel the order and refund your money in full.

Order Cancellation

If you wish to cancel your purchase order after confirmation, you can cancel the order within 7 days of receiving the order.

For Cancellation, you can contact us at our email contact@getpersonalisedgiftss.com. Upon cancellation, the refund is applicable to our product only at our sole discretion.

No Cancellation applicable to Perishable products or custom made products.

All refunds will be issued as per our refund policy. Please contact us via email, we will respond within 3 (Three) business days.

Please Note: We do not proofread or check personalisations due to automated system and products may come blank or with fixed design or fixed text if you do not enter any personalisation.

Delivery Policy And Return Policy

We know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Processing time + Delivery Time. We deliver to destinations within UK and certain parts of Europe

We try our best to dispatch your order on the day as specified in the product order page, however we accept no liability if the goods are not delivered at specified time. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent directly from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item is out of stock.

Orders will be dispatched with your chosen delivery method or for larger parcels a tracked service at the discretion of us. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, we do not take liability unless you notify us in writing or by email within 30 days from the order date. 
Every order receives a tracking number before it leaves our facility. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is.

Next Working Day

Next working day delivery is available for some of our products. If you choose this delivery option, please note that we do not deliver on bank holidays, Saturdays or Sundays, therefore your order will be delivered the next working day for all orders within the mainland UK.

For Premium and Next Day delivery, the goods will be delivered between Monday to Friday. If you are not at the delivery address to accept your goods, the carrier may leave a card to let you know that they have tried to deliver. It is up to you to contact them to arrange a more suitable time for delivery or collection.

Important Note

• Our working hours are Monday - Friday 9am - 5.00pm and all our dispatch timescales do not include weekends or bank holidays. Next Working Day delivery to Northern Ireland, Overseas UK addresses and Parts of Scotland will take an extra day.

• Free delivery excludes items that are on offer or discounted from the original price and available for UK address only.

• 2nd Class Mail UK address only - Royal Mail aim to deliver within two to three days, however, this is not guaranteed by Royal Mail.

• 1st Class Mail UK address only- Royal Mail aim to deliver your order the next day, however, this is not guaranteed by Royal Mail.

• Premium Tracked UK address only- This is not a next day delivery service, but you will be able to track your order.

• Next Working Day - Orders received by the cut off time stated on the product page, will be delivered next working day (Excludes Northern Ireland, Overseas UK addresses and Parts of Scotland).

• Please note that all our items require production time and this is stated on individual product pages.

Return Policy

Damaged Product

When the product is incorrect from the one that the customer ordered or when the item is damaged, the customer has to send photos or a video within 72 hours after delivery that shows the item is incorrect or DOA (Dead On Arrival).

In this case, we will reship a new item and the customer shall return the product as per our return policy.

Note: Due to different batches of the products, it may come from different production lots, the item logo or packaging the customer received may vary from shipments or from the photos displayed on our website. 

If all the physical appearance or the functions of the item are correct, this case will not be included in the free re-shipping policy of incorrect items.

Return Policy

If the customer is not satisfied with the purchase and wants to return it within cooling-off period of 7 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees. After 7 days of delivery of the product, we shall be not liable to accept a return from the Customers.

In case, our customer support team accept the return of your product. The customer shall be held responsible for all the shipping fees. 

• The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
• All customers must contact Getpersonalisedgifts.com for approval before sending or returning any item to us. 
• Getpersonalisedgifts.com will not be responsible for the returned item without prior notification to Getpersonalisedgifts.com.


Note: Getpersonalisedgifts.com reserves the right of any changes to the return policy. Any changes will be updated on our website.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

Return Policy (Perishable Goods And Custom Made Products)

No return or refund shall be applicable to the perishable goods and custom made products.

How Can I Get My Refund?

Our refund policies are simple. You can claim a refund by:

  1. Send us an email at contact@getpersonalisedgifts.com.

Refund Cycle

The Complete refund process normally takes about 15-30 working days from the date of confirmation of refund.

General Condition

• Photographs are for illustration only. Actual products may vary slightly.

• We do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us.

• We make material changes to these terms and conditions from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.

• The website is licensed to you on a limited, non-exclusive, non-transferrable, non-sub-licensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they are applicable to the Service.

License To Use Website

We may provide you with certain information as a result of your use of the Website or Services. Such information may include, but is not limited to, documentation, data, or information developed by us, and other materials that may assist in your use of the Website or Services ("Our Materials"). Subject to this Agreement, we grant you a non-exclusive, limited, non-transferable and revocable license to use Our Materials solely in connection with your use of the Website and Services. Our Materials may not be used for any other purpose, and this license terminates upon your cessation of use of the Website or Services or at the termination of this Agreement.

Intellectual Property

You agree that the Website and all Services provided by us are the property of the Getpersonalisedgifts, including all copyrights, trademarks, trade secrets, patents, and other intellectual property ("Our IP"). You agree that we own all right, title and interest in and to Our IP and that you will not use Our IP for any unlawful or infringing purpose. You agree not to reproduce or distribute Our IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs),without express written permission from us.

a) In order to make the Website and Services available to you, you hereby grant us a royalty-free, non-exclusive, worldwide license to copy, display, use, broadcast, transmit and make derivative works of any content you publish, upload, or otherwise make available to the Website ("Your Content"). We claim no further proprietary rights in your Content.

b) If you feel that any of your intellectual property rights have been infringed or otherwise violated by the posting of information or media by another of our users, please contact us and let us know.

User Obligations

As a user of the Website or Services, you may be asked to register with us. When you do so, you will choose a user identifier, which may be your email address or another term, as well as a password. You may also provide personal information, including, but not limited to, your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable you to use the Website and Services. You must not share such identifying information with any third party, and if you discover that your identifying information has been compromised, you agree to notify us immediately in writing. Email notification will suffice. You are responsible for maintaining the safety and security of your identifying information as well as keeping us apprised of any changes to your identifying information. Providing false or inaccurate information, or using the Website or Services to further fraud or unlawful activity is grounds for immediate termination of this Agreement.

Acceptable Use

You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of the Getpersonalisedgifts.

a) You further agree not to use the Website or Services:

I) To harass, abuse, or threaten others or otherwise violate any person's legal rights;
II) To violate any of our intellectual property rights or any third party;
III) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
IV) To perpetrate any fraud;
V) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
VI) To publish or distribute any obscene or defamatory material;
VII) To publish or distribute any material that incites violence, hate, or discrimination towards any group;
VIII) To unlawfully gather information about others.

Assumption Of Risk

The Website and Services are provided for communication purposes only. You acknowledge and agree that any information posted on Our Website is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between you and us. You further agree that your purchase of any of the products on the Website is at your own risk. We do not assume responsibility or liability for any advice or other information given on the Website.

Reverse Engineering & Security

You agree not to undertake any of the following actions:

a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;

b) Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.

Indemnification

You agree to defend and indemnify us and any of our affiliates (if applicable) and hold us harmless against any and all legal claims and demands, including reasonable attorney's fees, which may arise from or relate to your use or misuse of the Website or Services, your breach of this Agreement, or your conduct or actions. You agree that we shall be able to select its own legal counsel and may participate in its own defense, if we wish.

Exclusion Of Liability

You understand and agree that we (A) does not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (B) shall not be responsible for any materials posted by us or any third party. You shall use your own judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.

Further, we shall not be liable for direct, indirect consequential or any other form of loss or damage that may be suffered by a user through the use of the www.getpersonalisedgifts.com Website including loss of data or information or any kind of financial or physical loss or damage.

In no event shall Getpersonalisedgifts, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content attained from the Service; and (iv) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we've been aware of the possibility of such damage, and even if a cure set forth herein is originated to have futile of its important purpose.

Spam Policy

You are strictly prohibited from using the Website or any of our's Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

Third-Party Links & Content

We may occasionally post links to third party websites or other services. You agree that we are not responsible or liable for any loss or damage caused as a result of your use of any third party services linked to Our Website.

Modification & Variation

We may, from time to time and at any time without notice to you, modify this Agreement. You agree that we have the right to modify this Agreement or revise anything contained herein. You further agree that all modifications to this Agreement are in full force and effect immediately upon posting on the Website and that modifications or variations will replace any prior version of this Agreement, unless prior versions are specifically referred to or incorporated into the latest modification or variation of this Agreement.

Entire Agreement

This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.

Service Interruptions

We may need to interrupt your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that we shall have no liability for any damage or loss caused as a result of such downtime.

Term, Termination & Suspension

We may terminate this Agreement with you at any time for any reason, with or without cause. We specifically reserve the right to terminate this Agreement if you violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of us or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If you have registered for an account with Us, You may also terminate this Agreement at any time by contacting Us and requesting termination. At the termination of this Agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.

No Warranties

You agree that your use of the Website and Services is at your sole and exclusive risk and that any Services provided by Us are on an "As Is" basis. We hereby expressly disclaim any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. We make no warranties that the Website or Services will meet your needs or that the Website or Services will be uninterrupted, error-free, or secure. We also make no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services. You agree that any damage that may occur to you, through your computer system, or as a result of the loss of your data from your use of the Website or Services is your sole responsibility and that we are not liable for any such damage or loss.

Limitation On Liability

We are not liable for any damages that may occur to you as a result of your use of the Website or Services, to the fullest extent permitted by law. This section applies to any and all claims by you, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind. 

General Provisions

Jurisdiction, Venue & Choice Of Law

The terms herein will be governed by and construed in accordance with the laws of England and Wales without giving effect to any principles of conflicts of law. The Courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the use of the Website.

Assignment

This Agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by you. Should this Agreement, or the rights granted hereunder, by assigned, sold, leased or otherwise transferred by us, the rights and liabilities of the Getpersonalisedgifts will bind and inure to any assignees, administrators, successors, and executors.

Severability

If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such the condition, the remainder of this Agreement shall continue in full force.

No Waiver

In the event that we fail to enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part.

Headings For Convenience ONLY

Headings of parts and sub-parts under this Agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this Agreement.

No Agency, Partnership Or Joint Venture

No agency, partnership, or joint venture has been created between the Parties as a result of this Agreement. No Party has any authority to bind the other to third parties.

Force Majeure

We are not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances.

Electronic Communications Permitted

Electronic communications are permitted to both Parties under this Agreement, including e-mail or fax. For any questions or concerns, please email us at the following address: contact@getpersonalisedgifts.com.